Privacy policy

Last updated 18/10/2026

Patrol Ops is run by the company behind Patrol Ops (“we”). Security patrol companies use it to record patrols, alarm responses, keys and reports, and to check subcontractor invoices. This policy explains what we collect, why, and what you can do about it. We follow the Australian Privacy Principles.

Who is responsible for your data

If you use Patrol Ops through your employer or a patrol company you work with, that company controls the work records it keeps about you, and we look after them on its behalf. Ask them first about anything in their records; you can also contact us.

What we collect

• Your login: name, email address, password (stored scrambled, never readable) and your role in the company.
• Work records the company enters: clients, sites, checkpoints, guards, rosters, alarm dockets, invoices, keys and key forms (including signatures), and reports with photos.
• From a guard's phone: each checkpoint scan (the tag's ID, the time and how it was scanned), the phone's location at each scan, alarm job step and report, a label for the phone, photos taken for reports, and duress alerts with their location.
• Location during a shift: only after a guard taps Start shift, the phone shares its location every few minutes, including when the app is in the background, until they tap End shift. Nothing is recorded off shift.
• On your device: a cookie that keeps you logged in, and settings stored on the phone (scans waiting to send, screen colours). We don't use advertising or analytics trackers.

Why we use it

• To show the patrol company proof that patrols and alarm responses happened, and to check invoices.
• To keep guards safe: duress alerts and shift locations go to the guard's own office.
• To run the service: logging in, sending emails you ask for (invites, password resets, alerts), and support.

We never sell your information or use it for advertising.

Who can see it

• Office staff of your company. Each company's data is kept separate from every other company's.
• Our service providers, only to run Patrol Ops: Supabase (database, logins and files, stored in Sydney, Australia), Vercel (hosting the website, which may handle requests outside Australia) and Resend (sending emails, outside Australia). The office map loads map images from OpenStreetMap, which sees the viewer's internet address.
• Anyone the law requires us to share it with.

How long we keep it

We keep a company's records while it uses Patrol Ops. When a company is deleted, its records, logins, photos and files are deleted with it.

Deleting your account

You can delete your login at any time in the app: Settings (office) or the bottom of the scan page (guards), then Delete my account. If you're the company's only owner, this deletes the whole company. Records the company keeps, such as scans you made, stay with the company; ask them if you want those removed.

Your rights

You can ask to see or correct the information we hold about you by contacting our support email. If you're not happy with how we handle a privacy concern, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Security

Data is encrypted on its way to and from our servers, and the database only lets each login see its own company's records.

Changes

If we change this policy, we'll update the date at the top and tell companies about important changes.

Contact

the company behind Patrol Ops: our support email